Link to wildfire-related common questions
As Jasper residents return and make progress towards recovery, Pursuit remains committed to supporting the community and restoring a great visitor experience.
As we gradually restore our operations, we are taking a day-by-day approach to opening our properties. We continue to work closely with the Municipality to reopen hotel rooms for essential workers, residents and those supporting the recovery process; therefore, we may not be able to accommodate all reservations. The reservations team will be in touch with impacted bookings at minimum 72 hours in advance of your arrival date to cancel your stay. If you have a reservation that you want to cancel, please contact reservations directly at [email protected].
Please note, services in Jasper are very limited at this time. If you choose to visit, we ask for your patience as we and the community work to restore this iconic destination. For a list of available services and businesses in the Jasper area, please visit the Municipality of Jasper website.
The residents of Jasper have been deeply affected by the recent wildfire, with many losing their homes and businesses. We kindly ask visitors to be mindful, give impacted areas of people space and be respectful as there may be longer than normal wait times for services.
We look forward to welcoming guests and providing a great hospitality experience. We appreciate your support, as Jasper’s community is built on tourism.
Currently all Brewster Sightseeing, Brewster Express transportation along with our Maligne Lake Cruise are cancelled with arrival dates on or before Thursday, September 12. If you are a resident of Jasper or a contractor supporting the rebuild effort, we will begin accepting bookings soon, please visit this page for updates.
Our commitment to Jasper is unwavering, and we will continue to support the people and invest in rebuilding Jasper, reaffirming its place as one of Canada’s most treasured destinations. We are grateful for the tireless efforts by firefighters, Parks Canada and frontline crews over the past few weeks.
Yes, if our operations were closed due to the impacts from the wildfire on the dates of your booking, your reservation will automatically be cancelled and you will be refunded.
However, if you had to cancel your trip to Jasper because of the wildfire and as a result need to cancel an attraction or hotel that is now open, please contact us to ensure you receive a refund.
If you have a current booking to visit the Maligne Lake Cruise as part of your Pursuit Pass, we will automatically cancel and refund a portion.
If you would like to modify your current booking, please select the Modify Booking button in your confirmation email to adjust the date.
Please use this contact form to let us know what you left behind and where, we will do our best to locate and safely return it to you.
While every insurance policy differs, please download the Insurance Letter from our Resources section. This letter references current cancellations as a result of the evacuation order.
Jasper National Park is currently closed to all visitors.
For the safety of our guests, we have removed the Maligne Lake Cruise as a Pursuit Pass attraction at this time.
The Columbia Icefield Adventure and Columbia Icefield Skywalk are now open.
